This workflow is best suited for businesses that manage on-street customer acquisition teams. For example:
(Request goes to one agent (nearest & available) first and if the timer runs out or if the agent declines the task, it goes to the second best option. You can set the timer in the workflows)
(Request is sent to all the available agents and whosoever accepts/ acknowledges the task first will receive it)
Batch wise auto assignment works in the form of push notification. After enabling this feature, the tasks are assigned automatically and the manager can focus on key focus areas of the business like marketing and sales.
This feature is available on the Workflow settings page, (Menu > Settings > Account setup > Auto Allocation). Select Batch Wise for setting the Batch Configuration.
The details about each and every parameter for Batch configuration is below:
If Auto Assignment fails, then the Dashboard gets a notification and tasks shows the option to Retry Auto Assignment, and send a round of notifications back to the available agents. We also send an email to the account owner notifying about the event.
Some other miscellaneous features regarding the feature are as follows:
This new auto assign configuration allows for force assigning the tasks to your agents based on following two params:
The system searches for all the available agents within the radius limit around the task location. It sorts the agents based on the number of tasks assigned to the agent and distance from the task location (in 40-60 ratio respectively), filters out all those agents whose tasks’ count is greater than the maximum number of tasks for that day (for which the task is being scheduled). The agent on top of this list is assigned the task.
If the system is not able to find any person in the given radius limit, then it searches the nearest agent outside the radius limit and assigns the task to that agent, however still maintaining the maximum number of tasks limit for each agent.
The task will be left unassigned, only if no agent with lesser number of tasks is available.
This new auto assign configuration allows to assign task to the nearest available agent. You could define the maximum radius here.
ONLICAR offers yet another amazing feature that will simplify your task assignment process and help you categorize your fleet in a more geo- efficient way.
When creating a task, (if you have auto-assign active and you have also created at least one region), then a Geo Fence check box is visible, that allows for dispatching the task with the geo-fence-filter as ON. ONLICAR automatically detects which region(s) the task lies in, and filters the available agents for auto assignment who are authorized for those regions.
This feature solves the zoning, licensing issues that many service providers face when their agents are not authorized outside a defined zone. It also helps if you want to limit the tasks that are being sent to the agents’ limited zone wise.
Using Routing Optimization is very easy. Below are the two ways to optimize your routes:
8 tasks are assigned to the agent based on the ETA and availability. Task outside the region remain unassigned. The map ‘fits to screen’ showing paths for an agent
Optimize route for a specific agent:
Click on the particular agent in the agent bar, all the assigned tasks appear in a list then click Optimize Route.
Route for 6 assigned tasks is optimized. The map ‘fits to screen’ showing optimized route
Note: Drag and move the tasks as per requirement to re-route. (If you need to assign the task to a different agent, click on details and assign to new agent)
Complete Route Optimization flow:
Go to Menu > Settings > Account Setup > Templates
When the agent taps “Start a Task” on the mobile app, a notification in the form of SMS and email (if captured) is sent to the customer associated with the task. The message also contains a tracking link which allows the customer to view the real-time location on the map and the ETA of the agent.Below is the sample message. Modify the content and use tags (variables) to create the message unique to your business.
Once the customer clicks on the link, it opens in the mobile web browser. Customer can call or message the agent with just a single tap.
Once the task is complete, the same tracking link converts into a feedback page. The customer also receives an SMS and email with a link, asking for the feedback. Customer can rate their experience with a star rating and also leave a comment.
Below is the sample SMS:
Hi Susan. Your order was successfully delivered at 11am. Please help us improve our service by rating your delivery experience http://onlicarapp.com
Connect your own SMS service provider account like Twilio or Plivo account with ONLICAR, following three simple steps – add your phone number, AccountSID, and AuthToken and connect successfully.
You could even customise the content of your messages and offer your customers a more personalised treatment with the use of your short-codes.
A step by step guide to Twilio and ONLICAR Service
Go to: onlicarapp.com Sign in with your email id > Click on Setup> Click on Add-ons > Connect Your SMS Account.
This would allow you to connect your messaging account of Twilio, Plivo or 2 Factor. However, this would require information like your Auth Token and Account Number. Once you are able to connect your SMS Account, the home page would open and the console dashboard would be directly available. The Console Dashboard will open in Twilio, and the Account SID and AuthToken from Twiliio will be used in onlicar in “Connect Your SMS Account”.
A dialog box will appear (shown in the picture above) and will ask you for the following information –
1) AccountSID number,
2) AuthToken, and
3) Phone number.
You need to have a phone number in order to use the service. The AccountSID and AuthToken will be provided from Twilio. Click on ‘Activate’ to activate the same.
AuthToken –
Acts as a Password. Click here to change your Auth token
Account SID –
Acts as a username. Click here to access Account SID
Go to > PHONE NUMBERS DASHBOARD > Click on Phone Numbers > Buy A Number > GO TO GET STARTED OPTION
In case you do not like the chosen number, you could also select your own number.Once you select the given number or choose your own number, click on the option GET STARTED.After generating Auth Token, Account SID and Phone Number, following the steps mentioned above, you are almost ready to use Twilio in your onlicar account. All you need to do is put the details in your ONLICAR Account in CONNECT YOUR SMS ACCOUNT, and be ready to use the services.
ONLICAR completely automates the communication process by sending customized notifications in the form of email and SMS, to the customers associated with each task.
Now we have launched set of triggers against each workflow.
Go to Menu > More > Notifications to enable, disable or edit the content for each trigger.
Below are the five triggers associated with the Pick Up & Delivery workflow:
Request Received: This is triggered when you create an order.
Agent Started: This is triggered when the agent starts a task.
Agent Arrived: This is triggered when the agent reaches the destination.
Successful Pick Up/Delivery: This is triggered when the task has been completed successfully.
Failed Pick Up/Delivery: This is triggered when the task has been completed unsuccessfully.
Below are the five triggers associated with the Appointment workflow:
Request Received: This is triggered when you create an order.
Agent Started: This is triggered when the agent starts a task.
Agent Arrived: This is triggered when the agent reaches the destination.
Successful: This is triggered when the task has been completed successfully.
Failed: This is triggered when the task has been completed unsuccessfully.
Below are the five triggers associated with the Field Workforce workflow:
Request Received: This is triggered when you create an order.
Agent Started: This is triggered when the agent starts a task.
Agent Arrived: This is triggered when the agent reaches the destination.
Successful: This is triggered when the task has been completed successfully.
Failed: This is triggered when the task has been completed unsuccessfully.
DISABLE NOTIFICATIONS
Notification can be disabled by a single click on the blue toggle button.
You can edit the content of a notification by clicking on the pencil symbol (✎) present at the top right side of every notification.
Once selected you can edit the content and click on update to save the changes. You are free to do it for both SMS and email notification.
The ‘Create Task’ button is located right on the top bar for easy accessibility from all pages. Click on the button and enter the required details, based on the workflow selected.
Pickup and Delivery Workflow
Pickup: When you click on the pickup button, it expands with pick-up detail fields. Add details like Name, Contact Number, Email Address, Order ID, Pickup Address, Pickup Before and Description. You could also upload a reference image and select a suitable template. You could also add multiple pickup points by clicking on Add another pickup point.
Delivery: To add delivery details for any task, click on delivery option and then add delivery details. Add details like Name, Contact Number, Email Address, Order ID, Delivery Address, Delivery Before and Description. You could also upload a reference image and select a suitable template. You could also add multiple delivery points by clicking on Add another delivery point
Appointment
For Appointment workflow, when you click on Create Task, you have to enter details like Name, Contact Number, Email Address, Order ID, Address, Start Time, End Time and Description. You could also upload an image for reference of your agent
Field Workforce
For Field Workforce workflow, when you click on Create Task, you have to enter details like Name, Contact Number, Email Address, Order ID, Address, Start Time, End Time and Description. You could also upload an image for reference of your agent.
While entering or selecting location in any workflow, view the map on the right and locate the pointer on it. You could move the pointer to a precise location, if required.
Please note that the location must be written in a Google friendly manner, enabling the Maps to read it correctly. Apartment numbers usually confuse Google Maps, so add the building/apartment numbers in the ‘Description’ field instead.
You could choose to assign agents manually or automatically to the task that you are creating.
When you choose Assign Agents Manually, you have to input details like Select team, and Select Agents. Also, you could turn on/off geo-fencing feature in this section. Once you have filled all the details, click on Create button and your task will be successfully created.
ONLICAR’s ‘Bulk Import Tasks’ feature allows you to upload multiple tasks in one go.
The ‘Create Task’ button is broken into two parts. All you need to do is click on the drop-down at the right of the button and select ‘Bulk Import’, as shown below.
Next, download the CSV file template with sample values and make sure the data is in correct format as per the template.Follow the simple three-step process:
1. Select a team (optional)
2. Select the custom field template (optional)
3. Upload the CSV fileYou could download the sample file to know the format of CSV file that you need to upload.
Bulk Import with Dynamic Custom Fields — Pickup & Delivery Workflow
Custom field value can also be updated dynamically, using the ‘bulk import’ feature.
Download the CSV sample file and add the same after the last column. To add multiple fields, you could also add multiple P and D tags.
For pickup custom field:
P_fieldname Eg: Label: P_price Value: 200
For delivery custom field:
D_fieldname Eg: Label: D_cod Value: 300
Bulk Import with Dynamic Custom Fields — Appointment/ FOS Workflow
Custom field value can also be updated dynamically, using the ‘bulk import’ feature.
Download the CSV sample file and add it after the last column. Feel free to add multiple fields:
Template_ID Eg: Label: Template_ID Value: cash
Fieldname Eg: Label: price Value: 200
Fieldname Eg: Label: cod Value: 300
Assigning a task to an agent can be done in three different ways:
FIRST
Create a new task, by selecting any one of the following –
Create Task OR Bulk Import Tasks
- Fill in all the details in the Task creation form.
- Select a Team from the drop down.
- Choose one or multiple agents from ‘Assign agent’.
- Click on ‘Submit’ to save the task.
SECOND
- Click on Tasks in the left panel.
- Under Actions column, click on three dots and select Assign.
- Fill in the details and click on Submit to complete the action.
THIRD
You could assign a task to an agent from the top left side panel of the Dashboard also. Select the Unassigned tab to directly assign the task to the agent.
- Click on ‘Assign Agent’’ button on the task tile.
- A popup would appear and you could choose from the drop down, list of idle agents that appear.
- Click on the name of the desired agent, and the unassigned task automatically gets assigned to him/ her.
ONLICAR enables you to check task’s status and details in simple steps:
- Go to the Tasks panel on the ONLICAR dashboard.
- Click on Tasks and complete list of tasks will open. Click on the task that you want to view details of.
- A small window will slide from the right where you can see all the Task Details.
You can see following information:
DETAILS
- Status: Displays the task status.
- Task Description: Any additional comments or instructions.
- Start Before: Time when the agent commence the task.
- Complete Before: Indicates Task completion time.
- Tracking Link: You can share the tracking link with your customers.
- Team: Name of the team to which agent belongs.
- Agent: Name of the agent.
CUSTOMER
- Name: Name of Customer.
- Phone: Contact number of customer.
- Email: Email address of customer.
- Address: Address of customer.
HISTORY
- View task history details such as date of task creation.
CONNECTED TASKS
See if task is connected to other task (Pickup and Delivery tasks)
Click on three dots icon to perform any of the following:
- Edit Stop: You can edit the task details. Duplicate Stop:
- Save time when creating similar tasks. Auto fill task details in the form.
- Export Stop: You can download the task details in CSV format.
- Delete Stop: Delete the task.
- Reassign Agent: You can reassign an agent to the task.
- Change stop status: You can change the task status. Select status from the drop down list.
A task can be edited at any point of time, using any of the following two ways:
FIRST
- Go to Dashboard > Task Panel > Task Tile > Click on right arrow (>) button.
- Task Details, Customer Details and History will appear.
- Click on three dots icon and select Edit Stop. Make the required changes and click on Submit.
SECOND
- Go to Dashboard > Click on Tasks in left bar.
- Complete list of tasks will appear with all details. Under the extreme right column of actions, click on three dots icon.
- Click on Edit.
- Update the details and click on ‘Submit’ to save the changes.
In case the task is not yet started by the agent, it can be deleted quite easily. However, please note that once deleted, the task will be permanently removed from the dashboard and the agent’s mobile app. There are two ways of deleting a task:
FIRST
- Go to Dashboard > Task Panel > Task Tile > Click on right arrow (>) button.
- Task Details, Customer Details and History will appear.
- Click on three dots icon and select Delete Stop. Click on Confirm in the popup and the task will be deleted.
SECOND
- Go to Dashboard > Click on Tasks in left bar.
- Complete list of tasks will appear with all details. Under the extreme right column of actions, click on three dots icon.
- Click on Delete and then confirm to delete the task.
Go to the Tasks panel on the ONLICAR dashboard. Click on Tasks and complete list of tasks will open. You can delete a task/tasks anytime depending upon your requirement. Once deleted it will be removed from the dashboard and the agent’s mobile app. To delete tasks in bulk you can either select the checkbox present at the left side of the Task ID and it will select all the tasks on the current page.
Else you can simply select multiple tasks that you want to delete through the check boxes present at the left of their Task IDs.
Approve Action by clicking on Confirm.
ONLICAR helps you save time and effort, by allowing you to create duplicate tasks. This can be done in two easy ways:
FIRST
- Go to Dashboard > Task Panel > Task Tile > Click on right arrow (>) button.
- Task Details, Customer Details and History will appear.
- Click on three dots icon and select Duplicate Stop. Make changes in the details and click on Submit.
SECOND
- Go to Dashboard > Click on Tasks in left bar.
- Complete list of tasks will appear with all details. Under the extreme right column of actions, click on three dots icon.
- Click on Duplicate and then make the required changes.
- Click on Submit and duplicate task will be created.
A Simple Guide For Recurring Tasks
Recurring Tasks – Create tasks once without any hassles of entering details again and again.
Recurring Tasks is a feature under Marketplace which lets you create task once, allowing you to enter the frequency i.e. how often you want the task to be repeated. This feature makes it easier for the customer to enter the data without having to enter the details again and again.
The Repeat options include:
- Daily
- Weekly
- Monthly
- Yearly
You can choose the frequency as per your requirement.
Once you have logged in to your ONLICAR account, you will be able to create a New Recurring Task by Activating Recurring Task option in ADD ONS Section.
After the Recurring Task option is activated, you can create a new task by clicking Create Task on the top right corner of the screen.
There will be a REPEAT option for repeating a task. Click on and you will get the frequency options for repeating a task. The following options are available under Repeat options.
- Daily – In daily, the task will be repeated on all days.
- Weekly – No.of days the task will be repeated in a week. You will have the option to select the days on which you want the task to be repeated. Eg S- Sunday, M-Monday, T- Tuesday, W-Wednesday, T-Thursday, F-Friday and S-Saturday.
- Monthly – In a month which all days the task will be repeated. The task created will be repeated on the same date of every month. Eg, if the task is created on 29th, then it will be repeated on 29th of next month.
- Yearly– The task will be repeated after a year on the date it was created.
Starts On – Indicates the date and time on which the task started. The task will be started at 5:00 as per your time zone.
Ends On – There are 2 options under this-
After – It indicates after how many occurrences the task will end.
On – This indicates the date and time on which the allotted task will end.
ONLICAR comes with both iOS and Android apps for the field workforce. The apps are compatible with Apple iOS 8+ and Android 4.0+ phones.
Once the Agents are added to the dashboard they will receive an SMS and email with the links to download the mobile Apps, along with a temporary password to login. Upon login, they will be prompted to change password.
Click on the install ONLICAR button.
You will get a pop-up with cancel and install options, click Install.
The installation will begin automatically.
It takes a few minutes (depending on the internet connectivity) for the app to install.
Once done, you will see the ONLICAR app icon as below.
Open the Android link and it will take your directly to the. Click on Install button, the app will start downloading and you will see the progress in the notification bar.
Once the download is complete, click on the notification or find the onlicar icon as below.
The option to acknowledge a task appears if Accept/Decline Tasks is not selected by the user from the back end (i.e. at the workflow page of the dashboard).
The acknowledge button will appear at the bottom of the task details screen. Clicking on the “Acknowledge” button will notify the user that you have seen the task.
If you have selected “Accept/Decline a Task” on the workflow page, it will directly take you to the option to Accept or Decline a task. Both these options will appear on the bottom of your screen.
When you click on the task title on the home page you get all the task details. At the bottom there will be an Acknowledge/Accept button (depending upon what the user has selected) Once you Acknowledge/Accept the task, it will automatically redirect you to the next step.
It is only after accepting a task, that you get the option to either call or send a SMS to the customer in front of the person’s name. At the bottom of this screen you get the option to Start/Cancel a task.
A confirmation pop up will appear as soon as you click on “Start”. Click “Confirm” on the pop up in order to proceed.
Once you reach the destination, tap the “Arrived” button at the bottom of the active task. This will send a notification to the customer as well as the owner about your arrival at the destination.
Clicking on arrived button will also give you the access to add notes, images and signature. These can be taken as a proof of delivery. However these option will only appear if they have been selected from the back end (dashboard).
Once you collect all the necessary and mandatory information required as a proof of delivery, click on “Successful” button at the bottom of the screen to complete the task.
If you are unable to get the required information for the field, click on “Failed”.
When you click successful/failed, you cannot add any note, image or signature. However, you’ll be able to view them anytime later
Delivery proof can be updated in 3 different ways:
- By adding notes
- By adding images
- By adding signature
These field appear on screen only if the user has selected them from the back end (dashboard), after you click on the “Arrived” button. It is entirely users choice to keep one field as a proof of delivery or more. User can also make these fields mandatory (anyone or all) depending upon the business requirement.
Add Notes
Click on add notes and you switch to another screen, write the note and it automatically gets saved. You can add multiple notes and even you can edit or delete them till the time you have not clicked the successful button.
Add Images
Click on add images and you switch to another screen, where you can upload an image from the gallery or take a new picture. You can add multiple images, to delete an image press the particular image a confirmation pop up appears click yes to proceed or no to cancel.
Add Signature
Click on add signature and you can take the signature of the customer. You can reset it, if not correct or update. You can even delete it till the time you have not clicked the successful button.
When you get the required information click on “Successful” button. Your task will not be considered complete until you get all the mandatory data and if you are unable to do so click on “Failed” button.
Once you click on Successful/Failed button you are unable to add notes, images and signatures, you can just view them.
Task history shows you the time at which you:
Accepted a task,
Started a task,
Arrived at destination, and
Successfully completed a task
When you click successful/failed, you’ll be able to view the task history just below the action block. You can also tap on calendar and select a particular date. All the tasks for selected date appear as a scrollable list. Tap on the task to view the details.
List View
All the current days tasks appear in a scrollable list view at the homepage of the app. Scroll up and down to view the tasks, and to know their corresponding details, you can click on them.
Calendar View
You can view all the past and the future tasks in the calendar. The Red dot at the top of a particular date signifies the number of incomplete tasks, while the Blue dot at the bottom signifies the total number of tasks assigned to the agent on that particular date.
Map View
You can switch between the List view and the Map view with just a tap. All the current days task appear in a scrollable view at the bottom. Scroll left and right to view the tasks and their corresponding location on the map. Click on the task title to view the task details.
A pop up appears when 30 minutes are left to complete a task. It appears only when you have acknowledged/accepted a task but have not yet started.
The ONLICAR app menu includes the following:
Profile
Support
Tutorials
Settings
Log out
Profile
You’ll be able to view your profile by clicking on this option. The information in your profile can be edited at any point of time.
To edit the information click on the pencil symbol (✎) at the right top of the profile. You can edit the following:
- Name
- Contact number
- Vehicle type (The route optimized by the app is in accordance with the type of vehicle you have chosen For eg. if the vehicle opted by you is a bicycle then the google map will show the route accordingly, similarly it is applicable to all the other vehicles.
- Model name
- Plate number
- Change password
Support
At anytime, if you are stuck and need help with the product, click on support. It will take you to the support page of ONLICAR website.
Tutorials
When you click on tutorials, it will take you to the on-boarding screens through which you can have a quick learning on how the app works.
Settings
When you click on more you get two options:
- Show Traffic :When you enable it, you can view the live traffic status on your map.
- Notifications
- Language
- Power Saving Mode
Log Out
When you click on log out, a confirmation pop up appears, click yes to proceed and no to cancel.
ONLICARS’s Agent Mobile app offers you with multiple languages:
You can change the language by going to Menu > Settings > Language.
Select the language you want to use and restart the app for the new language setting to take effect.
iOS App:
The languages offered are:
Arabic (العربية)
Chinese (中国（北京话）)
Czech (čeština)
Danish (dansk)
Dutch (Nederlands)
English (English)
Filipino (Pilipino)
French (français)
Georgian (ქართული)
German (Deutsche)
Greek (ελληνικά)
Hindi (हिंदी)
Indonesian (bahasa Indonesia)
Italian (italiano)
Japanese (日本語)
Malay (Malay)
Portuguese (português)
Russian (русский)
Spanish (Español)
Swahili (Kiswahili)
Thai (ไทย)
Turkish (Türk)
Android App
The languages offered are:
Arabic (العربية)
Chinese (中国（北京话）)
Czech (čeština)
Danish (dansk)
Dutch (Nederlands)
English (English)
Filipino (Pilipino)
French (français)
Georgian (ქართული)
German (Deutsche)
Greek (ελληνικά)
Hindi (हिंदी)
Indonesian (bahasa Indonesia)
Italian (italiano)
Japanese (日本語)
Malay (Malay)
Portuguese (português)
Russian (русский)
Spanish (Español)
Swahili (Kiswahili)
Thai (ไทย)
Turkish (Türk)
Note: If you do not see any of these languages supported on your mobile app, it might be that your app is not updated. In this case, we request you to update your app to the latest version.
There are two ways to go off duty. You can simply slide the blue toggle switch which appears at the centre of the screen towards left. Secondly, you can use the log out button. Once you go off duty or log out, you’ll no longer be active.
ONLICAR’s agent mobile app offline capability gives the power to your field workforce to work anytime and anywhere — — totally unplugged.
The application let’s you access and take the action on all your tasks for the given day without the internet connection.
Easy Access
Easily access all the task details, customer name, address, notes, custom fields and all other task related information.
Offline Actions
You can take all the actions in the offline mode, that you can while connected. Call or message the customers, add notes, add images, add signature or add/update custom fields.
Milestones
Easily update the task milestones during the offline mode. You can start the task, arrive (depending on your business type workflow) and complete the task.
The major milestone timestamps (like start time, successful time etc) will always show the actual times and not synchronization time.
Auto Synchronization
Once back online, any action in the app will automatically sync all your offline activity back to your manager’s dashboard. Depending on the number of tasks/actions taken, the sync might take a few minutes.
How to activate offline capability for your account?
Go to Menu > More > Add-ons > Activate Mobile App Offline Sync
Once you activate it from the admin dashboard, your agents would need to logout from the mobile app & login again (or kill/open the app).
Payment Invoice Template’ allows you to create a dynamic invoice that is shown to the agents within the app, once the given task is complete.
You can use various types of arithmetic and if-else expressions in order to generate the dynamic invoice. Below are a few examples which you can use or modify depending on your business requirement:
Simple Arithmetic var=: [25*5+9-8/2]
Complex Arithmetic var=: [25*5+9-[7/2+5]+[2*8/(4-3)]]
Simple if-else: Calculating Fare Based on distance and time: [ 12 + [if(distance>20){distance*2}else{distance*4}] + [if(time
Complex if-else: [12+ [if(distance>12){[if(time
Plain Text:
Payment Invoice
Rooms Cleaned = {{RoomsCleaned}}
Total Time Spent = {{TotalTime}}
Additional Services = {{AdditionalServices}}
The total payment which needs to be collected is: $[{{RoomsCleaned}}*20+{{TotalTime}}*10+{{AdditionalServices}}*20]
Note: The tags in the above example, like {{RoomsCleaned}} are variables based on the custom fields created by you.
Note: The code pasted is the same that has been shared below.
<html><div class="””mrn-top-field”" ng-pristine="””" ng-untouched="””" ng-valid="””"></div></html>
<div class="””mrn-top-field”" ng-pristine="””" ng-untouched="””" ng-valid="””"></div>
<div 1px="””" class="””invoice-box””" solid="””" style="””border:”"></div>
<table none="””" style="””border:”"></table>
<tbody></tbody>
<tr></tr>
<td colspan="”2″" style="”vertical-align:top”"></td>
<table cellpadding="”5″" style="”border:none;" line-height:inherit;="" text-align:left;="" width:100%”=""></table>
<tbody></tbody>
<tr></tr>
<td style="”vertical-align:top”"></td>https://cdn3.iconfinder.com/data/icons/purchases-and-sales/512/INVOICE.png” style=”border:none; max-width:300px; width:20%” />
<td style="”text-align:right;" vertical-align:top”=""> </td>
<tr></tr>
<td colspan="”2″" style="”vertical-align:top”"></td>
<table cellpadding="”5″" style="”border:none;" line-height:inherit;="" text-align:left;="" width:100%”=""></table>
<tbody></tbody>
<tr style="”border:none;”"></tr>
<td style="”vertical-align:top”">For {{customer_name}} </td>
<tr></tr>
<td style="””background-color:”"><strong>Items</strong></td>
<td style="””background-color:”"><strong>Price</strong></td>
<tr></tr>
<td style="””vertical-align:”" top="””">Total Rooms</td>
<td right="””" style="””text-align:”">{{RoomsCleaned}}</td>
<tr></tr>
<td style="””vertical-align:”" top="””">Additional Services</td>
<td right="””" style="””text-align:”">{{AdditionalServices}}</td>
<tr></tr>
<td style="””vertical-align:”" top="””">Total Time Spent</td>
<td right="””" style="””text-align:”">{{TotalTime}}</td>
<tr></tr>
<td right="””" style="””text-align:”">Total: $[{{RoomsCleaned}}*20+{{TotalTime}}*10+{{AdditionalServices}}*20]</td>
<p center="””" style="””text-align:”"> </p>
Note:1. The spaces in the formula should follow the same pattern. Any changes in spacing will render the code ineffective.
2. Tag selection only works in plain text editor and not in HTML code editor